Service Center Operator/German Language/

Place of work
Bratislava, Slovak Republic (Job with occasional home office)
Contract type
full-time
Start date
Dohodou
Wage (gross)
1 550 EUR/month The final offered salary package will depend on candidate's previous experiences.

Information about the position

Job description, responsibilities and duties

  • Ensuring and managing routine operations as well as emergency maintenance of drivers within the Arval Competence Centre
  • Handling client's requests regarding new vehicle orders before and after delivery (tracking orders, resolving complaints during the pre-delivery period, contacting the driver after the delivery of the new vehicle and informing him about the services provided)
  • Managing the various needs of the drivers associated with its use - ordering repairs, breakdowns, accidents, fuel card extensions / blockages, technical information and advice
  • Supporting drivers in reporting accidents and providing information on insurance claims, sending green cards
  • Driver assistance and mobility management
  • Informing drivers of regular MOTs as well as seasonal tyre changing
  • Processing applications for vehicle leases and handovers
  • Updating driver data
  • Driver support with My Arval (account creation, technical problem solving)
  • Supporting drivers with vehicle return issues
  • Support for drivers with questions regarding vehicle rental invoices (annual settlement, content of invoices, etc.)

Employee perks, benefits

  • Bonus salary /can reach 100% of average monthly salary/
  • Cafeteria.sk benefit program - 200-500 euro netto
  • Meal contribution – 7,50 euro of credit for every working day to cover the costs of lunch breaks
  • Multisport Card for active free time - you pay only 14 euro/month
  • Referral Bonus - 15OO euro
  • Sick leave compensation 80% from the first day
  • Bonus holiday
  • 2 sick days per year
  • Hardware - mobile phone and laptop
  • Fruit Days – fresh fruits everyday delivered to the office
  • Life insurance    
  • Home Office possibilities
  • Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

German - Upper intermediate (B2) and English - Intermediate (B1)

Other knowledge

Microsoft Outlook - Skillful
Microsoft Word - Skillful
Microsoft Excel - Skillful

Experience in the position/sector

Customer Care

Number of years of experience

1

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

The everyday mission of the Arval team is to think of and introduce solutions which simplify and optimize services associated with auto mobility.Founded in 1989 and fully owned by BNP Paribas, Arval specialises in full service vehicle leasing. Arval offers its customers – professionals, SMEs and large international corporates – tailored solutions that optimise their employees' mobility and outsource the risks associated with fleet management. Expert advice and service quality, which are the foundations of Arval’s customer promise, are delivered in 28 countries by over 4,000 employees, and in 14 other countries through a network of partners. Arval’s total leased fleet adds up to over 1 000,000 vehicles throughout the world.

Number of employees

250-499 employees

Contact

Contact person: Adriana Pekarovičova
Tel.: +421257108000
E-mail: send CV
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ID: 4834083  Dátum zverejnenia: 20.5.2024  Pracovná ponuka je prevzatá z inej stránky alebo zdroja. Základná zložka mzdy (brutto): 1 550 EUR/month
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