Support Engineer CRM Sales Applications

We are looking for a highly motivated and experienced Support Engineer Sales Applications (f/m) to join our international team. As a Support Engineer you work in close collaboration with Product Management, Developers and Business Partners from multiple areas (Sales, Marketing, Back office, Product Managers, etc.) and assist in assuring the high quality standards of our products. The key aspects of your work are technical user support, fulfilling service requests, problem and incident handling.

Your responsibilites:

• Technical User Support and User Management
• Problem and Incident handling:
• diagnose and troubleshoot application problems
• compose clear, concise, descriptive bug reports
• Service requests handling:
• Database exports/imports
• Data Quality management
• Dispatching of tickets
• Analyze, identify and capture optimization possibilities in applications and support processes
• Contribution to data quality and usability of applications
• Communication of user feedback to the Product Management
• Participation in building up the support knowledge base and compilation of user documentation
• Collaboration with Product Management, Developers, Quality Assurance Team and Business Partners

• Contribution to regeneration, 
• Trainee Program
• Contribution to Supplementary pension savings
• Possibility of diet with a catering card